Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
By purchasing from Hydrolux Enterprise, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Terms
1.1 These Terms & Conditions govern all purchases made through our store.
1.2 We reserve the right to modify these terms at any time without prior notice.
1.3 All images, descriptions, and prices listed on our website or advertisements are for reference only and may be subject to change.
2. Payment Policy
2.1 Full payment is required before order processing and shipment.
2.2 We accept payments via [Bank Transfer | Credit/Debit Card | e-Wallets].
2.3 Payments must be made using the exact amount stated on the invoice. We are not responsible for errors due to incorrect payment amounts.
2.4 Orders will only be processed once payment has been verified.
3. Order Cancellation & Changes
3.1 Once payment is made, the order is final. No cancellations, modifications, or changes will be accepted.
3.2 We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be provided.
4. Shipping & Delivery
4.1 Shipping times may vary depending on location, courier service, and unforeseen delays. Estimated delivery times will be provided but are not guaranteed.
4.2 Customers must ensure that the shipping address provided is correct. We are not responsible for lost or delayed shipments due to incorrect addresses.
4.3 Once the product has been shipped, we are not responsible for any damage or loss caused by the courier service.
4.4 Any shipping delays caused by customs, weather, or other factors beyond our control are not our responsibility.
5. Returns & Refunds
5.1 Strictly No Refunds or Returns After Shipment, except in cases of manufacturing defects or incorrect items delivered.
5.2 If you receive a defective or incorrect item, you must notify us within days of delivery.
5.3 A claim must be submitted with clear photos/videos as proof. We reserve the right to assess the claim and determine an appropriate resolution (e.g., replacement or repair).
5.4 We do not accept returns or refunds due to customer change of mind.
6. Product Warranty
6.1 Warranty coverage is provided only for products that explicitly state a warranty period.
6.2 The warranty does not cover damages caused by misuse, improper installation, accidents, or unauthorized repairs.
6.3 Customers are responsible for return shipping costs for warranty claims unless stated otherwise.
7. Liability & Disclaimer
7.1 We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.
7.2 Customers should follow the proper installation and usage instructions provided.
7.3 We are not liable for any health or safety risks arising from improper use of our products.
8. Fraud Prevention
8.1 We reserve the right to cancel any order suspected of fraud or unauthorized payment without prior notice.
8.2 Any attempt to commit fraud will be reported to the relevant authorities.
9. Privacy Policy
9.1 Customer information is collected for order processing and customer service purposes only.
9.2 We do not share or sell customer information to third parties without consent, except as required by law.
10. Governing Law
10.1 These terms and conditions shall be governed by the laws of .
10.2 Any disputes arising from these terms will be resolved in the jurisdiction of Selangor / Kuala Lumpur.
By making a purchase, you acknowledge and agree to these terms. If you have any questions, please contact our customer support team.
C Series