General Question
What payment methods do you accept?
We accept credit/debit cards, online banking, and e-wallets.
Are there any additional fees for online payments?
No, there are no extra charges from us.
Do you offer refunds if I change my mind?
Once shipped, refunds are not available.
Do you offer installment plans?
Currently, we only offer full payment at checkout.
Is installation free?
Yes! We offer free delivery & installation.
Is there a warranty?
Yes! 1-year warranty on parts and defects.
What if the dispenser has an issue?
Contact us for support or repair service.
Does it need a direct water connection?
Yes! All our models are direct pipe-in for continuous water flow.
Is your filter Halal certified?
Yes, our filter is JAKIM Halal certified.
When should I change the filter?
Every 6-12 months, depending on usage and water quality.
Can I get an official receipt?
Yes! A receipt will be emailed or whatsApp after purchase.